FAQ

Q.  How much is delivery?
A. 
Delivery costs are calculated at checkout, and prices will vary depending on the weight of the item, the size and the destination. You will be shown this price at the checkout, and you are able to leave the checkout at this point if you are not satisfied with the shipping cost.

Q.  How quickly do you ship orders?
A. 
 Your order is important to us, and we know you want to receive it safely and securely.  That’s why we ensure most orders are shipped within 1 business day. If the item is not in stock and needs to be made, it will take around 5-10 days. We will communicate this with you.

Q.  Are pond liners safe for my fish and plants?
A. Yes and no.  It’s important to know what you’re buying, as not all pond liners are the same!  Our pond liners are made from a material which is specially formulated to be non-toxic and therefore safe for your fish and plant life.

Q.  Where should I build my pond?
A.
Choose a position with maximum viewing potential.  Ideally, find a sunny spot, clear of trees.  Trees may give too much shade to your pond, and they can drop debris into your pond.  The sunlight will allow your plantlife to flourish, especially waterlillies which will flower more prolifically.  Take care to avoid places where there are tree roots and weeds.  Noxious weeds such as onion weed and nut grass are especially harmful, as they can grow through your liner.

Q.  Are pond liners easy to use?
A.
Yes!  Building a pond with a pond liner is an easy 5 step process.

1.  Dig the hole and prepare the site
2.  Lay your pond liner in
3.  Secure the top edge
4.  Fill with water and balance
5.  Add plants, fish then enjoy :)

Q.  What size pond liner do I need?
A.
Pond liner size is determined by the Length, Width and Depth of pond you want to finish with, plus allowances for burying the edges.  Use our handy calculator to find out which size to order for your project…

Please allow 1.1m extra on the length and width to provide a 0.6m deep pond with sloping 60 degree sides and 0.2m around the edge to secure the liner.

Q.  Do you have other pond liner sizes?
A. No, the sizes we stock are all listed here in store.